Responsible Gaming

Our approach to responsible gambling

Gambling can be enjoyable when it is kept under control, but it also carries a risk of loss. No game is guaranteed to produce a win, and past results do not predict future outcomes. Every wager involves risk, including the possibility of losing the money you choose to play with. Golisimo Casino encourages all players to make informed decisions and to consider their personal circumstances before gambling.

Our responsible gaming approach is designed to support player awareness and help reduce the potential for gambling-related harm. We provide information about safer play practices and encourage players to use available account controls. These tools are intended to help you manage your activity, but they work best when combined with honest self-assessment and a clear personal budget.

You should only gamble if you are legally permitted to do so and meet the applicable minimum age requirement. Gambling while underage is not acceptable. You should also avoid gambling if you are affected by alcohol, medication or any other substance that may impair your judgement.

Gambling is entertainment

• Treat gambling as a leisure activity rather than a source of income.
• Only use money that you can afford to lose after essential expenses have been paid.
• Never borrow money, use credit intended for living costs or sell possessions to fund gambling.
• Do not chase losses by increasing your bets or playing for longer than planned.
• Remember that the outcome of a random game cannot be controlled by a strategy, ritual or previous result.
• Take regular breaks and make time for other activities, interests and relationships.

Planning safer play

A plan made before you start playing can make it easier to stay in control. Decide how much time and money you are comfortable spending, and treat those amounts as the maximum for the session or period you have chosen. Your limits should be based on your available disposable income, not on the amount you hope to win.

Set a realistic budget

Work out a gambling budget separately from rent, mortgage payments, bills, food, transport, education, savings and other important commitments. Once your gambling budget has been used, stop playing. Do not add funds simply because you have lost, and do not assume that a future win will repay earlier losses.

Set a time limit

Online gambling can make time pass quickly, particularly when games are available on a mobile device. Set an alarm or use a personal reminder before you begin. When your planned session ends, log out and move on to another activity. Avoid playing late at night or when tired, stressed or distracted.

Use available account controls

Where account tools are available, you may be able to set deposit, spending, wagering or session limits. You may also be able to request a temporary break or self-exclusion. Choose limits that genuinely support your goals, and do not reduce or remove a limit simply to continue playing. Some changes may take effect immediately, while others may be subject to a waiting or review period in accordance with the applicable rules.

1. Choose a budget before opening a game.
2. Choose how long you will play before starting.
3. Keep records of deposits, withdrawals and gambling expenditure if this helps you stay aware of your activity.
4. Stop when you reach your time or money limit, whether you are winning or losing.
5. Review your habits regularly and change your limits if your circumstances change.

Recognising signs of concern

Gambling may be becoming difficult to manage if it is affecting your finances, work, study, health or relationships. Some people find it hard to recognise a problem because gambling can begin as occasional entertainment and gradually become more frequent or intense. You do not need to wait for serious harm before asking for support.

Possible warning signs

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Increasing bet sizes to achieve the same excitement or to try to recover losses.
• Chasing losses or returning soon after a loss to try to win money back.
• Hiding gambling activity, deposits or losses from family, friends or other people you trust.
• Borrowing money, missing payments or using funds needed for essentials.
• Feeling anxious, irritable, guilty or low because of gambling.
• Neglecting work, study, sleep, health, family or social commitments.
• Trying to stop or cut back but being unable to do so.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.

If any of these signs apply to you, consider stopping play and speaking with someone you trust. A qualified gambling counsellor or other support service can help you understand what is happening and develop practical steps. Support can be useful even if you are unsure whether your gambling is a problem.

Questions to ask yourself

• Can I afford the money I am gambling with?
• Have I ever hidden my gambling or been dishonest about my losses?
• Do I gamble to change how I feel or to avoid a problem?
• Have friends or family expressed concern about my gambling?
• Would I find it difficult to stop for a week or longer?
• Is gambling interfering with my responsibilities or relationships?

Taking a break and getting support

If you feel that gambling is no longer enjoyable or is becoming difficult to control, take a break as soon as possible. You can stop using your account, remove gambling applications or payment details from your devices, and ask a trusted person to support you with your plan. Avoid replacing one gambling activity with another if your aim is to take a genuine break.

Temporary breaks and self-exclusion

A temporary break can help you step away from gambling for a chosen period. Self-exclusion is a stronger measure that prevents or restricts access to an account for the period selected or agreed under the relevant process. If you request self-exclusion, do not create another account or attempt to bypass the restriction. Tell us if you believe an account has been opened or used in a way that conflicts with a self-exclusion request.

To ask about available limits, breaks or self-exclusion options, use the account support channel or responsible gaming features made available through the website. We will handle requests in line with the applicable process. If you want to stop immediately, log out and do not deposit or play while your request is being considered.

Independent help in Australia

Australian players can seek confidential assistance from a qualified gambling support service, financial counsellor, mental health professional or community organisation. Independent services can provide information, counselling, financial guidance and support for affected family members. You can search for an Australian gambling support service online or contact a health professional in your local area.

If gambling has contributed to an immediate risk to your safety or the safety of someone else, stop gambling and seek urgent assistance through the appropriate emergency or crisis service in your area. If you are supporting another person, listen without judgement, encourage professional help and avoid giving them money to gamble.

A final reminder

You are responsible for the decisions you make about gambling, including the amount of time and money you spend. Golisimo Casino cannot remove the risks associated with gambling, but we encourage you to use safer play tools, stay within a personal budget and ask for help early. Gambling should remain an optional form of entertainment, never an essential part of your finances or wellbeing.