Privacy Policy

1. Information we may collect

The information handled by Golisimo Casino depends on how you use the website, the features you access and the checks required to provide gambling services safely. Some information is supplied directly by you when you register, complete your account, contact support or make a transaction. Other information is collected automatically from your device, browser and activity on the website.

Account and contact information

Account information may include your name, date of birth, username, password or account security details, residential information and contact details. We may also handle your account preferences, communication choices, support correspondence and information you provide when asking us to resolve a question or account issue. This information helps us create and administer your account, communicate with you and keep account records accurate.

Identity and verification information

A casino site may need to verify your identity, age, eligibility and ownership of an account. For this purpose, we may handle verification documents and information contained in them, such as identification details, a photograph, proof of address or other information reasonably needed for checks. We may also record the outcome of identity, security, fraud-prevention and risk checks. These checks help protect accounts and support the safe and lawful operation of the service.

Payment and transaction records

We may handle records of deposits, withdrawals, wagers, wins, losses, balances, payment methods and other account transactions. Payment providers may process payment details directly and may share information needed to confirm or complete a transaction. We do not necessarily receive or store every underlying payment credential. Transaction records help us provide account services, answer payment questions, detect unusual activity and meet applicable record-keeping requirements.

Device and usage information

When you use the website, we may collect technical information such as your IP address, device type, operating system, browser type, language settings, approximate location, login times, pages viewed and general interaction information. This data helps us maintain website performance, troubleshoot faults, understand how features are used, protect accounts and investigate suspected unauthorised access or misuse.

Cookies

Golisimo Casino may use cookies and similar technologies to keep sessions active, remember preferences, support account functions, improve website performance and understand general website usage. Some cookies may be necessary for core features, while others may support analytics, preferences or marketing activities. You can manage, block or remove cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

2. How we use personal information

Personal information is used for purposes connected with operating the website and providing casino services. We aim to collect and use information that is relevant to those purposes. The exact use may depend on the type of information, the service you request, your account activity and legal or security requirements.

• Create, verify, maintain and administer your player account.
• Provide games, account features, website functions and customer support.
• Confirm identity, age, eligibility and account ownership.
• Process deposits, withdrawals and other payment or account transactions.
• Carry out anti-fraud, anti-money-laundering, security and risk checks where appropriate.
• Detect, prevent and investigate fraud, abuse, collusion, account takeover, technical attacks or other unauthorised activity.
• Meet legal, regulatory, tax, accounting, audit and record-keeping obligations that apply to the service.
• Respond to enquiries, complaints, disputes and requests about your account or personal information.
• Monitor, maintain, test and improve the security, performance and reliability of the website.
• Send essential service communications, including account notices, transaction messages, security alerts and important service updates.
• Send promotional communications where permitted and where you have provided consent or another valid marketing preference applies.
• Protect the rights, property, safety and security of players, the website and relevant service providers.

Information from different sources may be considered together when this is reasonably necessary for account administration, verification, security, support or another purpose described in this Policy. For example, transaction records and device information may be reviewed together to identify unusual activity or protect an account. We do not seek information that is unrelated to providing, securing or improving the service.

Marketing and service messages

Service messages are communications needed to operate your account, process transactions, protect security or explain important changes. These messages may continue even if you opt out of promotional communications. If you receive marketing messages, you can usually unsubscribe by following the instructions in the message, changing available account preferences or contacting support. Withdrawing consent to marketing does not normally affect essential account communications.

3. Sharing and protecting information

Golisimo Casino may share personal information when this is reasonably necessary to provide the service, complete a transaction, carry out verification, protect players and the website, obtain technical support or comply with a legal requirement. Access should be limited to people and organisations that need the information for an authorised purpose.

• Technology, hosting, security and website providers that help operate or protect the platform.
• Payment and transaction providers that help process, confirm or investigate account activity.
• Identity, verification, fraud-prevention and risk-management providers where checks are required.
• Customer support, communications, analytics, audit and professional service providers assisting with the service.
• Courts, authorities, law enforcement bodies or other parties where disclosure is required or permitted.
• Other parties where sharing is reasonably necessary to protect the rights, property or safety of players, Golisimo Casino or the public.

External service providers may process information on behalf of the website for approved purposes. They may receive only the information reasonably needed for the relevant service and are expected to apply suitable safeguards. Depending on the provider and the service involved, personal information may be handled in Australia or another country. Where information is handled overseas, reasonable steps are taken to support its secure and lawful handling.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption and other safeguards appropriate to the type of information and the risks involved. Access to information is reviewed according to business and security needs.

No online service can guarantee complete security. You should keep your login details confidential, avoid sharing access to your account, use a secure device and take care when responding to messages that request personal or payment information. Contact support promptly if you suspect that your account has been accessed without permission or that your information has been exposed.

Security incidents

If we become aware of an incident that may affect personal information, we will assess the circumstances and take reasonable steps to contain, investigate and address it. This may include improving security controls and providing notices where required. Players should report suspected phishing, unusual account activity, lost access or other security concerns through the available support channel.

4. Retention and your privacy rights

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy. This can include account administration, customer support, transaction processing, security, fraud prevention, dispute handling, auditing and business records. Some records must be kept for a period required by law even after an account is closed. We cannot delete or remove records where continued retention is required or permitted for a valid legal, security or dispute-related purpose.

Retention periods may vary according to the type of information, why it was collected and whether there is an ongoing account, legal, security or complaint-related need. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable processes.

Requests about your data

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information associated with your account and how it is used. You may request access to your data, correction of information that is inaccurate or incomplete, deletion of your data where there is no continuing reason to retain it, and withdrawal of consent to marketing.

To exercise your data rights, contact support@golisimocasino.wtf. Please explain what you are requesting and provide enough information for us to identify your account. We may ask for additional information to confirm your identity before completing a request. This helps prevent personal information from being disclosed to an unauthorised person.

• Access: ask for a copy of, or information about, the personal data associated with your account.
• Correction: ask us to update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your data where it is no longer needed and no legal or other valid reason requires retention.
• Marketing consent: withdraw consent or opt out of promotional communications at any time.
• Privacy questions or complaints: contact support@golisimocasino.wtf for assistance and review.

A request may be limited or refused where fulfilling it would affect another person's privacy, compromise security or fraud-prevention measures, conflict with a legal obligation or involve information that must be retained. If information cannot be deleted immediately, the relevant limitation may be explained in general terms where appropriate.

5. Policy updates and additional information

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information-handling practices, security measures or legal requirements. The latest version will be made available on the website. Players should review this page occasionally so they remain informed about how personal information is handled. Where a change is significant, additional notice may be provided through an appropriate website or account communication.

Age-restricted services

The casino service is intended only for people who are legally permitted to use gambling services in their location. We do not knowingly seek to collect personal information from people who are not eligible to use the service. If you believe that an ineligible person has provided personal information, contact support@golisimocasino.wtf so the matter can be reviewed.

Third-party websites and services

The website may contain links, integrations or references to services operated by third parties. Those services may have their own privacy policies, cookies and information-handling practices. This Privacy Policy applies to information handled through Golisimo Casino services and does not automatically apply to third-party websites or platforms. Review the relevant third party's privacy information before providing personal details.

Contact about this Policy

For questions about this Privacy Policy, requests to access, correct or delete your data, or to withdraw consent to marketing, contact support@golisimocasino.wtf. We may need to verify your identity before dealing with a privacy request, and requests will be handled in accordance with applicable requirements.