Betting Rules

1. General betting conditions

Golisimo Casino provides betting services subject to applicable laws, website conditions and the rules shown for the relevant game, event or market. These rules are intended to explain how bets are placed, accepted, recorded and settled. Additional conditions may apply to particular sports, competitions, games, bet types, markets or promotional offers. You are responsible for checking the applicable information before confirming a wager.

You must be legally permitted to use online betting services in the place where you are located. You must also meet any applicable minimum age requirement and provide accurate information when creating and maintaining your account. Golisimo Casino may carry out identity, security, payment, location and compliance checks before or after an account is used. Access may be refused or restricted where required by law, location controls, responsible gambling measures or internal security procedures.

Only one person may use an individual account. The account holder is responsible for activity carried out through that account and must keep login details secure. You must notify Golisimo Casino through the support options available on the website if you believe your account has been accessed without permission. Bets placed after a successful login may generally be treated as authorised unless there is evidence of fraud, an account security issue, a technical error or another exceptional circumstance.

• Do not place a bet on behalf of another person or allow another person to use your account.
• Do not use the service if you are under the applicable legal age or are prohibited from gambling.
• Check the event, game, market, selection, odds and stake before confirming a wager.
• Keep your personal, payment and account information accurate and up to date.
• Follow all account, identity, payment and location requirements shown on the website.
• Do not attempt to avoid account restrictions by creating or using another account.

You are responsible for understanding the type of wager you are placing. Betting terminology, settlement methods and available options can differ between products. If any information is unclear, review the relevant product rules or contact support before placing a bet. You should not rely on assumptions about how a particular market or game will be settled.

2. Placing and accepting bets

Selecting a bet

A bet is created when you select an available market or game, enter or choose a stake, review the displayed information and submit the wager using the relevant confirmation function. Before submission, check that the selection reflects your intention. This includes checking the event or game, market, outcome, odds, stake, bet type and any potential return shown. A selection is not necessarily accepted merely because it has been added to a bet slip or appears on the website.

Acceptance and confirmation

A wager is accepted only when the website confirms that it has been received and accepted. Confirmation may appear on screen, in your account history or through another account record made available by Golisimo Casino. If a bet remains pending, is rejected, disappears from the bet slip or is interrupted by a technical issue, you should not assume that it has been accepted. Check your account history before attempting to place the same wager again.

Information displayed on the website may change as markets update. Odds, lines, prices, availability and other details may be corrected or refreshed before a bet is accepted. Where a material change occurs, you may be asked to confirm the revised terms. A displayed price or market is not a guarantee that the same wager will remain available until submission. The accepted bet record is the relevant record for determining the terms of an accepted wager.

Errors and unusual activity

If a clear error appears in a market, selection, price, calculation or account record, the affected bet may be reviewed and corrected in line with the applicable product rules and the circumstances of the error. The same approach may apply where a market is offered after an event has started, where an outcome is unavailable, or where a technical or data issue affects the bet. You should not rely on an obvious mistake as a guaranteed price or result.

Golisimo Casino may suspend a market, delay acceptance or restrict betting where this is necessary to investigate an error, protect the integrity of the service, respond to unusual activity or comply with applicable requirements. A bet that has not been accepted is not binding simply because you attempted to submit it. You should wait for a clear confirmation and review the account record before treating a wager as active.

3. Odds, stakes and settlement

The odds and potential return shown at the time of acceptance are used to determine the result of a settled wager, unless the relevant product rules state otherwise. The amount returned may depend on the stake, odds, bet type, result and any applicable deductions or conditions. For combination or multi-selection bets, the result may also depend on each individual selection being determined under the relevant rules.

Minimum and maximum stakes, bet limits, market restrictions and account controls may apply. Any applicable limits should be shown during the betting process or in the relevant terms. A requested stake may be reduced, refused or made unavailable where a limit, restriction, market condition, responsible gambling control or other applicable rule applies. Acceptance of one wager does not guarantee acceptance of a later wager on the same event or market.

Determining results

Bets are settled using the official result or another recognised source specified in the relevant product rules. The settlement process may take account of official announcements, competition rules, game records, event status and subsequent corrections. If an official result is changed, the bet may be reviewed in accordance with the applicable rules. Where a market does not have a clear result, the product rules may explain whether it is cancelled, voided or settled using another stated method.

For live or in-play betting, information and prices may be delayed or temporarily unavailable. A bet may be affected by the timing of an event, a change in play, a suspension or a delay in receiving data. The applicable live betting rules determine how wagers are treated in these circumstances. Live betting can involve rapid changes and additional decision-making risks, so you should read the relevant rules before placing an in-play wager.

Voided, cancelled or postponed events

A bet may be voided or cancelled where the relevant event is abandoned, postponed beyond the period allowed by the product rules, offered in error, affected by a technical problem or otherwise unable to be settled as described. The treatment of related selections in a multi-bet may differ depending on the product rules. If a wager is voided, the relevant stake or amount will be handled according to those rules.

You should not assume that an abandoned or postponed event will automatically be settled as a loss or win. The outcome depends on the specific product, market and applicable conditions. If a result is unavailable or remains under review, the bet may remain unsettled until the relevant information has been checked.

4. Account records, payments and disputes

Your account history is the main record of wagers submitted through your account. You should review it regularly and report any suspected error, unauthorised activity or inconsistency as soon as possible. Keep copies of relevant bet references, screenshots and other information that may help with an enquiry. A report should contain enough information to identify the affected transaction, without sending unnecessary sensitive information through an insecure channel.

Deposits, withdrawals, refunds and other account transactions are subject to the payment methods available on the website, verification requirements and the applicable account terms. Funds may be subject to checks before they can be used or withdrawn. You must use a payment method that belongs to you and provide information that is accurate and complete. Golisimo Casino may delay, reject or review a transaction where required for security, fraud prevention, identity verification or legal compliance.

Raising a query

If you believe a bet has been settled incorrectly, first check the relevant product rules, the event result and your account history. If the issue remains unresolved, raise it through the customer support channel made available on the website. Provide the bet reference, date, market or game, the nature of the issue and any relevant supporting information. Avoid submitting multiple identical requests while an investigation is under way, as this may make the review more difficult.

Reviews may require time where information must be checked with a data provider, event organiser, payment service or internal team. The outcome of a review will be based on the applicable rules, available records and relevant evidence. If additional information is needed, you should respond through the requested support channel. Nothing in these general Betting Rules removes any rights you may have under applicable Australian consumer or gambling laws.

If there is a conflict between these general rules and a specific product rule, the specific rule may apply to the relevant product or wager. Account terms, promotion terms and responsible gambling conditions may also affect your use of the service. You should read all information that is presented before placing a bet, particularly where a promotion, special market or unfamiliar bet type is involved.

5. Responsible gambling and rule changes

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you begin and only use money you can afford to lose. Do not chase losses, borrow money to gamble, or gamble when you are distressed, tired, affected by alcohol or drugs, or unable to make clear decisions. Betting outcomes are uncertain, and no strategy can guarantee a win.

• Set personal spending and time limits before playing.
• Take regular breaks and keep gambling separate from essential household expenses.
• Never increase stakes to try to recover previous losses.
• Use available deposit, session, wager or account management tools where appropriate.
• Consider a break or self-exclusion if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Golisimo Casino may provide account controls, activity information, warnings, self-exclusion options or other safer gambling features. Availability and operation may depend on the service, your location and applicable requirements. A self-exclusion or restriction request should be made through the process shown on the website. You should not attempt to bypass a restriction by opening or using another account.

If you feel that betting is becoming difficult to manage, stop using the service and seek appropriate support. You can also ask a trusted person to help you review your gambling activity and account controls. Responsible gambling tools are intended to support informed decisions, but no tool can replace personal judgment or professional assistance where gambling has become harmful.

These Betting Rules may be updated when services, products, legal requirements or operational processes change. The current version published on the website applies to relevant activity from the stated effective date. Changes will not normally alter a wager that has already been settled, except where a correction is required under the applicable rules or law. You should review the current rules before placing bets, particularly when using a new product or market.

If you do not understand a rule, do not place the wager until you have obtained clarification through the support options available on the website. By continuing to use the betting service, you acknowledge that these general rules and any specific product rules form part of the conditions applying to your account and wagers.